My router is an eero Pro, it runs a speed test daily. Back in Feb I canceled my tv service, the email I received says tv and 1 gig canceled and then on a separate line it says 1 gig added. My router which shows summaries by week shows that my download speed dropped from 1 gig to 25mbps that week but the upload speed has remained correct, so although my equipment might be to blame, I highly suspect that something went wrong in the ordering process.
So I talked to verizon multiple times. They rebooted the ont, they had me powering down the ont and router and restart everything. The daily speedtest on my eero router and me manually running speedtest.net still show 25 mbps download. They say I need a verizon router so I hook up my actiontec and get the same downoad issue and then they say the actiontec is too old and doesn't count..
They say I need to do a direct connection to the ont from my pc, so I hook up my raspberry pi but since the verizon speedtest doesn't seem to work with chromium I had to use speedtest.net which again got 25mbps. I call them back and they say that it doesn't count unless I use the verizon speedtest, I have to use a PC. So I get an usb to ethernet adapter for my laptop and plug it directly in to the ONT and the verizon speedtest still says 25mbps. Now they say I need a G1100 so that they can test better, so I get the G1100 and run the verizon speedtest with the same issue but when I call them they don't seem to care about the G1100.
Anyhow, according to the last person I spoke with, she said she tested to the ONT and that I was getting the provisioned speed, so they told me I have to wait a few months (june because of the coronavirus) until they can send out a tech. Again upload speed is correct, its only download that seems stuck at 25mbps.
Wondering if there is anything else I can do? The issues started the exact week I changed my services, so I think somehow the order messed something up but when I talk to the online techs (even through vzdirect) they say that everything looks good on their end. Since I don't work for verizon I don't know what that means exactly so I am not sure if they are missing something? Just worried I am going to wait two months for a tech to visit and he isn't going to find anything and just bounce it back to these guys anyways.
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slow download speed, correct upload speed
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[ONT] Nokia G-821M-A: 11 months or less of usable life? Disposable?
The extremely condensed history of my FiOS life:
July 2017: Got FiOS for the first time. Had immediate issues that were mostly due to misconfiguration. The original install ONT was Nokia G-821M-A.
October(ish) 2017 - September(ish) 2018: Smooth sailing.
September(ish) 2018: Started experiencing packet loss from the ONT. Started calling Verizon support. Went round and round with trying various things -- rebooting ONT, technician reconfiguration of ONT, new router, new cabling, plugging a PC directly into the ONT, etc. Nothing really "stuck" for long -- the symptom might temporarily be fixed for a few hours, but it would always come back. The packet loss manifests as momentary hiccups or drops in the PHY of the Ethernet, on only one of the two ports. The TV over MoCA is fine.
December 2018-January 2019: Got them to take down my original ONT and install a new one. They unbolted the entire box from the house and put a new one up. Unfortunately it was the same model, a Nokia G-821M-A, but on the plus side, it was brand new. Replacing my ONT fixed my problem "for good" (or so I thought) -- I didn't have a single packet dropped for basically the entirety of 2019, all the way up to a few days before New Years.
January 2019 - late December 2019: Smooth sailing.
This week: The problem is starting again. The symptoms are identical to last time. The Ethernet PHY disconnects every couple seconds. Here's a characteristic PingPlotter trace (10 minute interval): https://i.imgur.com/iUaGu8g.png
Looks like I'll have to get Verizon to replace my ONT yearly until they come out with a new model that doesn't break once a year. Anyone have any idea why this is happening?
It isn't the low temperatures in winter, because my new ONT survived the coldest part of the Maryland winter like a champ (with temps getting down to negative Fahrenheit) without a single packet lost. Right now it's 45 Fahrenheit and it's dropping every few seconds.
It isn't the high temperatures in summer, because it endured the entirety of the hot Maryland summer with temps as high as 102 F and was completely fine in the fall after it cooled off.
It isn't the rain, because our wettest season is spring, and it had no problems throughout spring and summer 2019 where we did get a fair bit of rain -- definitely more than we're getting right now.
Either it's calendar-based and designed to break once a year, or just very poorly designed. Any other theories?
Things I've tried (repeatedly, with both the original ONT and this new one now that it's also starting to act up):
1. Rebooting the ONT by unplugging it and plugging it back in (the power is inside the house).
2. Directly plugging a known-good computer with a known-good Ethernet adapter and cable directly into the ONT, bypassing all intermediary routing equipment I own.
3. Re-seating the Ethernet cable connecting between the ONT and my router. Anyway, this is done as part of testing step 2, and the problem is still observed both before and after.
4. Using a FiOS Quantum Gateway. Yes, they insisted I dig it out of a closet and plug it in to test. No, it didn't help. It's like me calling up to complain I have no water and they insist I install a special "certified" faucet in my bathroom to make sure it's not a clog in the faucet, when I've already verified that water is not flowing through the mains to my house.
My networking equipment when things are running smoothly is enterprise grade. My current primary router is a Cisco RV345. The problem is definitely not my downstream kit or computers (see step 2 of "things I've tried").
Sending this post with my router being powered by an AT&T 4G LTE hotspot (a Nighthawk MR100; the thing is a beast for what it is). Can't wait to get FiOS going again; the trick is going to be convincing Verizon that I need a third ONT, and maybe see if they're willing to try a newer model if one exists in their inventory.
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[ONT] ONT is functional in new apartment but unable to self install?
I just moved and my fios installation was cancelled due to covid. Completely understandable, want to keep folks as safe as possible and I assumed self install wouldn’t be too difficult. But although the ONT in the new apartment seems to be functioning just fine (all lights green) the internet still doesn’t seem to function. All I did was use my previous fios router and plug it into the new ONT exactly as it was in my old place. I feel like this should be easy to resolve but haven’t had any luck over the phone with customer service. For now i am using mobile hotspot but since everyone is working fo home now it’s not really a sustainable solution. What can i do? Thank you!
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DNS
I have been using cloudfare's DNS, does anyone else use it and like it or do you use other DNS servers?
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[ONT] ONT Replacement: Lose battery backup??
Greetings;
I have a 1st-generation ONT from 2005, whose interface speed is 100Mbit. I'll finally be going above 100Mbit soon, so I'll need a new current-generation ONT.
Question: I still have my good battery backup unit that takes the 12v 8Ah battery. When this upgrade is done, will Verizon connect to the old battery unit, or will they rip everything down & leave me with no battery at all (as do the new installations)?
Also, I have in place that wiring-hack where you change the wiring slightly so that the battery keeps the *ethernet* going, instead of just keeping the POTS going. --I guess I can put that back in place, as long as he connects me back to the old battery unit.
What has been everyone's experience, who's upgraded a 1st-generation ONT to the current model?
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why did they setup their own forum
Since DSLR here has Verizon forums (DSL, FIOS, FIOS TV and Verizon Direct), why did they setup their own forum?
Please and thank you
PS. By their own forum, just go to https://forums.verizon.com/
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[Networking] Switch from COAX to Ethernet
I'd like to switch my connection to the ONT from COAX to Ethernet. I have connected a CAT6 Ethernet cable from my router (Actiontec MI 424-WR) to the ONT. Here's the information you requested:
FIOS Data Circuit ID: I don't know this and wasn't able to find it anywhere
Name & Name on account: Larry Hall
Service address: 95 Groton Road, Westford, MA, 01886
Length of time of service: Years and years - since 2009?
Router manufacturer, model, and FW revision: Actiontect MI 424-WR Rev E
Is there any other information you need?
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G3100 and Moca 2.5
Hi Everyone.
I have a MOCA 2.5 question and hopefully you can help clarify.
I had the previous Gen Verizon router setup with two Moca adapters on 2nd floor of my home to extend Ethernet connection. The Actiontec Bonded 2.0 adapters.
Yesterday I upgraded to the new 3100 router and installed it. I hear this has Moca 2.5.
Should I update my bonded Moca adapters to 2.5?
What improvements will I see if I do so?
Thanks for your input
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Help: fios says availability not in my location. What can I do?
Hello,
As the subject says my neighbors right next door to me have Fios but I'm told by verizon support that my home is not available for fios and to check back a later date. What can I do at this point?
I want to change my current provider optimum.
Any help would be greatly appreciated.
Thanks in advance
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[Router] Issues with the G3100, but not with the G1100
I am sharing an issue I encountered with the G3100.
Issue: A Hurricane Electric 6in4 tunnel on an Asus router functions with a G1100 router in the environment, but it fails with the G3100.
I do know that Verizon FiOS does not support IPv6 in most locations natively via the G1100 and the G3100 routers. The configuration exists on an ASUS router which is inside the home network. Via the configuration on the ASUS router I am tunneling IPv6 traffic within IPv4 packets. This configuration functions correctly with the G1100 in the environment, but it fails to function when I replace the G1100 with the G3100.
I can demonstrate that with the G1100 in place with the factory default configuration the data flows properly. If I swap in the G3100 the data flow stops. I do account for the possibility that the external IP address changes. I verify with Hurricane Electric that the configuration contains the proper IP address. My best guess is that the G3100 does not properly process Protocol 41 traffic. During the reset process on the G3100 one IPv6 ICMP packet did traverse the G3100. I did receive one reply. I had a steady ping to www.google.com 2607:f8b0:4006:812::2004. Also this event has been observed during a reboot of the G3100.
From Hurricane Electric: https://ipv6.he.net/certification/faq.php
If you are using a NAT (Network Address Translation) appliance, please make sure it allows and forwards IP protocol 41.
What is IP Protocol 41?
IP Protocol 41 is one of the Internet Protocol numbers. Within the IPv4 header, the IPv4 Protocol field is set to 41 to indicate an encapsulated IPv6 packet.
>>>> It appears the G3100 does not function properly with protocol 41.
My expectation is that the G3100 should function at least as well as the G1100.
I realize when new equipment is deployed there exists a period of time during which issues are discovered and remediated.
I also am cognizant Verizon is deploying equipment that caters primarily to Joe and Mary and X consumers, not IT professionals.
I posted the issue within the Verizon Direct forum. As noted above I am publicly sharing this information.
Jim
https://www.garriganenterprises.com
https://www.garrigan.nyc
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100/100 to 200/200
I'm seeing that people who have the 100/100 can now get 200/200 for the same price. Does someone from verizon have to come out to change the coax to ethernet or can it still be coax for the new speed? I will be getting the new router in the near future, but still have the Quantum router.
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[Networking] IPv6 working!
I noticed that my Quantum router got an upgrade recently, and now allows IPv6. I was (finally!!) able to get it to work. I logged into the router administration and turned on IPv6.
At this time, I have to set the DNS on my Mac to Google's or CloudFlare's DNS servers to make everything work, since I think Verizon's default DNS servers for FiOS aren't completely ready yet. But when I log onto my router (at 192.168.1.1), it shows public IP addresses of BOTH IPv4 and IPv6 now. I pass all the tests at ipv6-test.com and test.ipv6.com except having a reverse DNS name. I can reach ipv6 only sites.
Finally, no Hurricane Electric tunnel needed.
When I have a chance, I'll check to ensure this doesn't mess up Netflix or HBO NOW.
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Battery Backup for ONT
We live in an area prone to power outages . The outages normally last under three hours. For me and wife this is no big deal when in comes to Fios service. I have a small battery device connected to the router to provide voice service ( 911) However these are not normal times and as we have both of kids taking classes from home . Yesterday's 2 hour outage caused once my sons to miss an outline exam. I have a Ups system to provide surge and battery for our main main pc and FIOS router. Looking for input on on to provide power for the ont ( located in the garage) so that we can about an hour of internet service. Trying to keep it simple and not something like using my car's battery . I also going to look an outside generator but that time frame is past the current short term school issue. thanks
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[Router] New FiOS customer
I have new FiOS and using my own router. There is a ont in basement with cat 5e coming out upstairs to living room what do I need to do to get up and running
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[Billing] Temportily Suspend Account
I have Fios Internet at a location that I won't be using due to COVID-19. Is there a way I can temporarily suspend service at this location, cease billing, and restart service at a later time?
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Verizon POTS (copper) install request in 2020..... and GETTING IT!
We live in a 12-year old community in NJ that had underground utilities put it. Verizon Fios and copper were both put in. Now, for some reason, in a 4-block section of my development (including my home), Fios was never lit up.
I thought it would be fun, just for kicks, to get a "low-message use" line and have them activate it. Took speaking with 4 Verizon reps, being bounced around, but they're coming out in a few days. A new copper install in 2020! Should be fun!
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No Connection To Certain Sites - ERR_NAME_NOT_RESOLVED errors
I am writing this post as there seems to be a recent spat of DNS or routing issues for Verizon FIOS customers on the East Coast. Below I will write out everything I have discovered and tried thus far in hopes that other users seeing the same issue can get some guidance. The tl;dr is this: Starting Friday morning 1/31/2020 I started having issues resolving the IPs are various websites and services, but only a few at a time, while all other connections operate normally. Web browsers throwing common DNS error ERR_NAME_NOT_RESOLVED.
On Friday morning 1/31/2020 upon starting my day, I went to YouTube to take in some content with my morning coffee and noticed something odd: YouTube thumbnails weren't loading, but otherwise the site was totally operational. I checked and noticed that the caching site for the Thumbnails was returning good old DNS error ERR_NAME_NOT_RESOLVED in Chrome. I figured this was an issue with YouTube as I had no other issues with my connection.
A short time later I got the same DNS error when just attempting to navigate to Google.com and I knew something was up. I did the normal personal troubleshooting step of restarting my router, and that fixed the issue temporarily. About 15-20 minutes later the issue returned to YouTube, and then to Google, on and off while other sites were totally functional. At this point I knew I had a bigger issue at hand. Each time I checked to ensure that this issue was replicated on other browsers, computers, and mobile devices and I got the same behavior. Sites were totally accessible on mobile data. I verified that my main PC was using Cloudflare's DNS and it was, and I checked to make sure that Cloudflare's DNS wasn't experiencing issues, which it wasn't. I attempted to utilize Cloudflare and Google DNS (for both IPv4 and IPv6 traffic) on my local machine and at the router with the same results. Intermittently sites that were working fine one moment, would throw ERR_NAME_NOT_RESOLVED and similar issues after a reload or changing the page.
Other examples over the last few days: Twitch wouldn't serve video while the rest of the site was fine, no connection to Bing, Google, Verizon and forums.verizon, LinkedIn, and many others. Usually a handful of sites I wanted to visit would throw the error while the others are working just fine. I checked the verizon forums and noticed that a few users were reporting suspiciously similar behavior at the same exact time.
Router restarts fix the issue temporarily, as does releasing/renewing DHCP via router, usually for only about 5-15 mins before another site will give the DNS error. I've contacted Verizon support chat and the hotline, and they had me do the steps I already completed, but I obliged and followed through each time. They've performed DHCP releases, router resets, and reset the ONT to no avail. Each time the support rep would converse with the infamous 'network technician' who reports that they see no issues with the network. Now they're saying the only option is to replace my router and/or have a tech visit the house. Due to the timing of many others up and down the east coast that I have found with the exact same issue just in the last few days, I have a very hard time believing this is simply an issue with my router, my ONT, the fiber to my door, or the local hub. I cannot manage to get escalated beyond the Indian call center and speak to a network tech that might actually be able to pinpoint this with me, and I'm now at a loss.
Funnily enough, using a VPN seems to avoid this issue, but that is not an acceptable solution. Now my STBs aren't receiving an internet connection via MoCA so the channel guide isn't showing any information beyond "No Program Name", no icon or channel names, and a message "No program information available. Please reboot this STB and/or your FIOS router and retry after a few minutes". MoCA connection speeds seems normal.
If anyone has any ideas they'd be greatly appreciated. I have a hard time believing that users on the Verizon forums, Reddit, and this forum are all suddenly facing the same problem over the last few day, and it's all our local networks.
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-> Random sites will not resolve IP addresses - DNS Issues - Browser throwing ERR_NAME_NOT_RESOLVED
-> Router reset, DHCP release/renew, router restore, ONT reset only fixes the issue temporarily, about 5-15 minutes
-> Utilizing 3rd party DNS at the router and on a device doesn't resolve the problem
-> VPN use seems to avoid the problem (more testing needed).
-> My Router has gotten 2 new IP addresses since this began and the issue continues
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Amazon fire stick Verizon log i
I’ve been trying to connect my Fios account as a TV provider on my apps on my Amazon firestick. When it asks me to choose a provider, I click on Verizon and it brings me to a page where it says please wait we are verifying your accounts and it keeps reloading the page with the same message. There is no where to input my information nor have I ever logged into anything using my Fios account so I don’t know why it’s giving me that message. I tried to click on other providers and it brings me to a login page automatically so I’m confused as to why Verizon isn’t working.
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[Billing] Covid-19 as Excuse to Bill Higher?
Verizon agreed to reduce my rate (I was significantly being overcharged) and included a service upgrade. Due to Covid-19 they are indefinitely suspending the service upgrade. That's fine. What's shocking is that they are not in the meantime honoring the rate reduction! They say it is contingent on the service upgrade. They are using Covid-19 as an excuse for keeping my rates artificially high.
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WNY Copper Retirement Notice and question
I see Verizon has posted a notice of Copper Retirement dated September 9, 2019 for most of the remaining wire centers in Western NY.
Implementation Date: On or after September 16, 2020
Planned Network Change(s) will occur at all remaining locations in the following wire centers in
New York
Description of the planned network change(s):
Verizon intends to retire the copper facilities at all remaining locations in the one hundred eleven
(111) wire centers listed above. Verizon has deployed or plans to deploy its fiber-to-the-premises
network in these areas and intends to provide services over a fiber network infrastructure. Updating
our network from copper to fiber benefits our customers because of fiber’s resiliency and reliability,
especially in inclement weather. Fiber also provides our customers with expanded capabilities to
grow with current bandwidth demands for their home or business.
Description of reasonably foreseeable impact(s) of the planned change(s):
After the retirement of the copper facilities, Verizon will: (1) no longer offer services over copper
facilities; and (2) cease maintaining the copper facilities. To help ensure an orderly transition,
Verizon may require customers and interconnecting entities to migrate services off of copper
facilities well before the copper retirement implementation date.
I am trying to understand what that means. In some of the previous Copper Retirement notices it listed specific addresses that would be converted over to fiber-to-the-premises. This one lists "all remaining locations in the wire center."
Does that mean the rest of the customers being served out of that wire center will be converted over to F-T-T-P?
I am asking because my father has DSL and copper phone out of one of the wire centers with copper being retired.
In asking Verizon through Verizon Direct, they have been vague by saying if he received a communication from Verizon then he will be converted over to FIOS or if fiber is going to be offered at his location then eventually it will be converted.
I am sure that the entire footprint of the wire center will not necessarily receive F-T-T-P, but I would assume the current Verizon customers that have copper services coming out of those offices will be converted over to fiber.
That is how I am understanding it. Does anyone know if that is correct?
In other words, if someone has copper services coming out of one of the wire centers that is retiring copper, does Verizon have to convert you over to fiber?
They can't just cancel the service and shut it off without offering something else, can they?
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