Posted this on the Verizon community but also trying here to see if I can get some ideas to resolve the issue.
Some context - have been on the 150 plan for about 6 months since dumping TV and Phone Service. I originally had the Quantum gateway router but was dissatisfied with the wireless coverage.
Purchased a Netgear R7000 about 5 months ago and used it as an Access Point with the Quantum Gateway as the Router. Getting 150 up and down no problem.
Switched out the Quantum router and used the Netgear R7000 as my only router and access point about 4 months ago. Was still getting 150 up and down. Returned the Quantum gateway to Verizon.
At the beginning of this week, started upgrading some of the family PCs to Windows 10. After upgrade, realised that the Internet was slow. Measured using Verizon Speed Test, all of the PCs were showing 95/95 consistently. Tried it with my Macbook pro and was the same so not a Windows 10 issue. Rebooted router, no difference. Reset router to factory settings - no difference. Updated router firmware - no difference.
Got in touch with Verizon support - they tested the connection, reset it and confirmed that I am still provisioned for 150/150..
Ordered a new Quantum Gateway to check that there is not a router issue (dubious on this) and will try it when it arrives.
Has anyone had a similar experience or can anyone offer advice on troubleshooting this?
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