Hi then and hello again,
I maintain a FIOS based public wifi made available to customers via sharekey.
As of late, we received a 4th letter (e-mail) of TOS violations regarding Copyright Infringement and services have been terminated for two days, with alternative options of having having bandwidth reduced to 256kbs/128kbs down/up; or in order keep service seek review of the infringement by the American Arbitration Association.
This the 2nd time our services were disconnected, shutting down the wifi and register services. Each time I have asked Verizon for specific details of the infringement so that I could block sites, ports, use a time line to determine who is responsible so that customer could be banned.
I have asked for any helpful information in spite of knowing any method including packet inspection, DNS filtering, site/keyword blocking, the method of banning connections can "easily" be bypassed and above all, overseeing the above and other network intrusions would compromise privacy.
I have acted above my concerns for our customers privacy to the extent of "packet capture" analysis. I very much resent having to do so in order to investigate why our services have been terminated.
I have captured a small amount of traffic on various "common" BitTorrent sites. I only want to know if this is the reason of Copyright Infringement that was detected?
Notably. the traffic was by one individual but traffic did not exceed 100MB. Furthermore, there are legal uses for using BitTorrent.
I do not want to argue "it's public" therefore what can I do about it. I am knowledgable to either deter whatever means of access the copyright violations, however, I cannot just block "everything" without choking internal access or monitor live private data.
our customers want wifi access.. often we are asked who the ISP is. now that the wifi is down, everyone knows Verizon FIOS is messing up.
Upper Tier Verizon reps acknowledged that a very select few of the customers are responsible for the TOS violations. Also we are probably targeted because our wifi shares the fullbandwidth. Throttling access will not deter illegal activitiy
If illegal use is detectable why can't Verizon block the traffic or at least tell me what to block?
If I used Verizon's Hot Spot it would deny access to 97% of the customers (the last time I polled). Even if it were implemented I can assure several means of bypassing detection of illegal activity including using phished logins.
I am bringing up a FreeRadius server that prints login/password tickets for 1 day access and limits 300MB access. This will not prevent copyright infringement (TOS) violations. At best it will just hamper legit wifi customers.
There is no known commercial or freeware packet inspector that is made to detect copyright violations, that cannot be bypassed (period).
If Verizon cannot assist in providing the means or methods of copyright infringment, what really can "anyone" do about it? Why is our entire access shut down becuase of 1 or 2 people conducting the activity especially when I have been asking Verizon for "any" helpful information?
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