I manage a server in a data center in Arizona with a 10 mbps connection; I get the connection through the data center but it seems like they use Telia as their provider.
Sometimes I have to transfer data to my home computer. I have a 50/50 mbps connection via Verizon FIOS in NYC. I transfer data using SCP.
Oftentimes, when I transfer from my server to my home computer (Telia -> Verizon), I can only get 400-500 kbps most of the time (sometimes the connection is fine, but it's maybe 1 time out of 10). However, in the other direction (Verizon -> Telia), I can max out the 10mbps connection consistently. I also have no trouble maxing out the connection from Telia to any other providers consistently (for example Cogent).
Here is a traceroute from my server in Arizona to my home computer (I've removed the first couple hops so as to not reveal the data center):
5 phx-b1-link.telia.net (213.248.91.5) 5.235 ms 5.232 ms 5.227 ms 6 las-b21-link.telia.net (62.115.136.216) 16.284 ms 10.642 ms las-b21-link.telia.net (80.91.245.77) 10.794 ms 7 TenGigE0-0-1-0.GW5.LAX15.ALTER.NET (152.179.21.41) 14.792 ms 14.798 ms 15.684 ms 8 * * * 9 * * *10 * * *11 * * *
Here's a traceroute from my home computer to my server:
3 G0-5-3-1.NYCMNY-LCR-21.verizon-gni.net (130.81.54.180) 12.732 ms 6.951 ms 8.186 ms 4 ae3-0.NY325-BB-RTR2.verizon-gni.net (130.81.199.154) 8.257 ms * ae0-0.NY325-BB-RTR1.verizon-gni.net (130.81.209.102) 9.556 ms 5 * * * 6 0.ae7.GW10.EWR6.ALTER.NET (140.222.231.129) 11.582 ms 0.ae4.GW10.EWR6.ALTER.NET (140.222.230.157) 9.728 ms 0.ae7.GW10.EWR6.ALTER.NET (140.222.231.129) 13.312 ms 7 * * * 8 nyk-bb2-link.telia.net (62.115.134.109) 49.403 ms nyk-bb2-link.telia.net (213.155.130.31) 8.898 ms nyk-bb1-link.telia.net (213.155.130.29) 11.667 ms 9 dls-b21-link.telia.net (213.155.137.29) 51.743 ms dls-b21-link.telia.net (213.155.130.209) 47.865 ms dls-b21-link.telia.net (62.115.137.51) 52.445 ms10 phx-b1-link.telia.net (62.115.135.15) 80.692 ms phx-b1-link.telia.net (80.91.245.78) 82.494 ms phx-b1-link.telia.net (62.115.135.15) 81.543 ms
I've contacted the data center, who opened up a ticket with Telia, but the response back was that it was a problem with Verizon.
Does anybody have suggestions or other troubleshooting steps?
Also, I haven't called verizon yet, as I'm expecting the run-around with them. If I call, how can I get them to actually look into the issue?
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