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[FiOS Phone] Fios Digital Voice

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Added Fios digital voice and is suppose to be active, but phone shows no line. Back story, we added addition on to in-law's house. They had old copper line phone from Verizon, we got phone through FIOS on our side of house. All phone came in near ONT and then a separate line ran to addition and in to media panel and out to jacks on new side. We then canceled that about 5 years ago and since only canceling our line, tech came out and disconnected just the line going to our side. Then last year, in-laws canceled their regular Verizon phone which was done at office. Now to health issue with one of them, we need a house phone for the other one. When phone plugged in to jack on my side, no line, but that is because line is severed at some point. When I plug into their side, no line shows on phone. Is it because they were on old copper line and maybe were not going through ONT? going to need a service call, aren't I? :-(

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