Hi Forum-
I'm moving soon to a new house, and would ideally like to have
FiOS service. I've had FiOS at a few other locations in the past
in the same town, and always had the option of TV, internet, and
Digital Voice. According to the online availability checker,
Digital Voice is not available at my new location, but I can
still get "Phone Service" through FiOS. I've poked through the
forums and I believe I understand the difference - basically the
non-Digital Voice option is using the FiOS fiber for transport,
but connecting through the normal POTS switch in the CO, as
opposed to the (unregulated) soft-switch that's part of the FiOS
infrastructure. The annoying part is that the non-Digital Voice
packages end up costing more, and have less bundle
options (probably due to regulatory issues, but that is what it
is).
So I started poking around, and oddly, certain houses on my new
street have Digital Voice, and certain houses don't. It even
seems to go every other house in some cases. Utilities are
underground on these streets. I spent a few minutes plugging in
all the addresses into the availablity checker and annotated a
map - and I've attached a picture of that. I happen to be near
one of those houses where every other one has DV, so it seems
like it *should* be available to me...
So my question is whether there's a good reason why this would be
the case, or whether this could be some sort of database error.
Or is there some sort of equipment difference in the
nodes/terminals/whatever-they're-called where the underground
lines pop up occasionally along the street that would explain
this? But based on the pattern of houses that have DV or not, I
can't see how this could be.
My initial inquiry to Verizon was met with "yup, we see that
too". I had another problem at a past house whose official
street (i.e. the address) did not have FiOS (underground), but
the particular house I was interested in definitely could have
FiOS (utilies for this house came off a pole from the adjacent
street, and I could see the FiOS box up there, and the neighbors
on that street did have FiOS -from the same pole). But my
repeated inquiries went nowhere. So my experience with
Engineering has been a complete dead end.
If anyone has any insight, I'd certainly appreciate it -
basically just trying to figure out if it's worth trying to push
this through the verizon channels or not. And, ideally, if it
is, if anyone has any good strategies for how best to get verizon
to address this for me (i.e. to bypass the front-line reps), that
would be even better!
Thanks in advance...
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