Is the "VZ Direct" forum still a good means for arranging the switch from coax to ethernet from the ONT to the router? The reason I ask is that I posted a request for change on April 1 and haven't heard back.
My understanding is that the VZ Direct forum is probably an informal thing done on a "time available" basis by a few volunteer techs. So I'm completely understanding if that channel is no longer available to me, but if it's not, we should update the FAQ.
Of course it's also possible that I messed up my posting somehow and the right folks haven't seen it.
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I decided to give online VZ support chat a try and was able to get the switch-over done painlessly and quickly; didn't even lose the chat session! Kudos to VZ support! I've edited my VZ Direct posting to reflect that in case someone does come back to it later.
Thanks everyone for your help!
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