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New construction set up, customer service is no help

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Hi, I have a new house, new contruction. I'm the last house on a dead end street. My neighbors have Fios, but I cannot get anyone in customer service to help me get service. They are saying it's not available, but it is! They just have to connect my pole and my neighbors pole that is 10 feet away. I'm already wired from the pole to the house. Help me!!

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