Just got done with customer service, and they told me that the only way to get rid of the rental fee is to show them proof of purchasing a router from them instead of proof of return. I told them I had a receipt from a Verizon store, but they said that its because of the system. They also said that if I don't show them that I bought a router FROM Verizon, they will continue to charge me. Even after 4 years of renting a router and they still want more from me. What is this scam.
The router I bought is from a third party source. I'm wondering if they'll even accept that or continue to charge me. Any advice is welcome.
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