Well I would like you all to know that 4 weeks later after Verizon telling me that Fios is available in my area, placing an order with them and signing a contract for install, fios is still not installed and verizon is giving me the complete run-around. I am 1 step away from going to the local news channel (9WSYR) and running a story. I have a contact at the news stations that will be happy to run a story.
Basically over the last 4 weeks the following has been happening over and over:
1) Verizon tells me my order has been delayed due to an "engineering issue" and will need to be re-scheduled and to call them.
2) I call them, they say they have no record of the order being delayed and that the appointment is still on and set to go for 8-12 on such and such date.
3) I wait, take time off or work, they never show up for the install. Then they call me saying it has been pushed back to another date.
(rinse and repeat - 3 times now.)
Every time I call them they say they have no record of my order being delayed and that there's no issues.
Well now, they must be fed up with my phone calls trying to get an answer from them and requesting to speak to a supervisor (their answer always is "no supervisors are working today") LOL!!!
Now they are claiming that fios is not available is not in my area at all, never has been and that I NEVER had an order for fios placed!
Really verizon? What is this?
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Let's also forget the fact I've SEEN the fios trucks in my small neighborhood INSTALLING the fiber optics lines over the last few weeks. I HAVE VIDEO SURVEILLANCE OF THEM DOING THIS.
They CAME through my neighborhood on FOOT and hung from everyone's mailbox a card telling me that FIOS is available and to order now!!
Hmm, but now if you go on their website and put in my address, I get "fios is not available in your area." Convenient. And If I put my order number in online to check, it says "your order has been canceled." BUT they say they have no record of me having every placed an order to begin with!
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