All I wanted to do was to upgrade my internet speed from 25/25 to 50/50 (they are telling me that is my limit on the 621 ONT), and the wheels come off the cart.
The background:
Single family house in Northern NJ. In 2007 they (Verizon) decide to put in a 621 (apartment building) ONT because we thought we may have 10+ STB's and 5+ phone lines. This never happens. We are steady with 6 STB's and 3 phone lines. Our internet service is 25/25. We've had lots of ONT Lockup problems over the years requiring that we physicall reboot the ont by removing the power wire (not unplug, but unscrew and remove and re-insert a red power wire coming from teh huge battery pack that accompanies the 621). Also, we don't use FIOS router but rather a Checkpoint UTM-1 router to allow VPN's (remote and site to site). Fios Router installed behind checkpoint to provide guide data.
Before you be hate'n over the 3rd party router, I have the exact same router running on a 612 ONT 4 houses away on 75/75 service and it works like a charm, never a problem. Actually gives 80+/80+ on speed tests. Running for 7+ years without a problem.
After an hour on the phone with Verizon they say they are going to upgrade our speed to the max (50/50). Sounds strange, on Bpon I thought 75/75 was max but we decide we will start at 50/50 and then fight from there.
The date the upgrade is supposed to kick in comes and goes and speed tests still show 25/25. Then a Quantum router shows up in the mail. Not going to use it. Don't use FIOS Equipment at my other location and get rock solid performance.
Have been fighting for an ONT upgrade and guess I have to continue fighting. We have 3 phone lines and will have a possible 4th. On Bpon that would be a 611. What i really want is a Gpon ONT so I can go to 100/100 but they keep telling me that it's "not available" in my area which I don't believe. They are looking at the current ONT and saying it's not available because of that.
Is there a number I can call to speak to someone who doesn't just read the "screen". They even sent a tech to the house and he was amazed when he saw the 621, did nothing, called a boss, did nothing then left spewing stories about other houses he's worked in. What that has to do with me I haven't a clue. Guess he was just nervous because he wasn't doing a thing for us. Kept saying "I have to have an order" to install anything.
Don't know if I'll keep my cool calling the screen kiddies again. Need to speak to someone who understands what is going on. I'm no expert by any means, but I know what I have on Bpon and my own equipment and I know what I want (GPON), and if it's truly not available then I was a Bpon router with the same experience I'm getting 4 houses away. Anything less and the struggle continues.
I got an IM from a supposed Verizon employee here on DSLR but he promptly disappeared and hasn't responded to my return IM's. Maybe because of the holiday, but who knows. I have to continue my slog to get away from the flaky 621 ONT and get to either 75/75 or 100/100. It just shouldn't be this hard.
Roveer
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