Verizon is charging a $150 upgrade fee for tiers above 75/75. This is even for customers (like me) who are already on GPON + Ethernet. No truck roll or tech visit is needed. This is purely a mouse-click upgrade carried out by their automated provisioning system. I doubt a human even sees the order, let alone does any manual work.
I tried in the Direct forum to get the fee waived since my setup is 100% ready for the higher speeds, but the answer was a firm NO.
I believe Verizon deliberately raised these artificial barriers (via a financial penalty) to discourage upgrading to higher speeds, to bolster their argument that few people "want" higher speeds.
When no human intervention is required, how else do you justify a $150 fee just to reprovision a circuit from 75/75 to 100/100 for a customer who is already GPON + Ethernet? ... other than for the purpose of discouraging upgrades.
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