Hey guys,
New here, but did my searching before post!
Recently, I had some issues with the ONT battery backup, the tech came out and upgraded the ONT box to the latest one (not sure why, it wasn't needed). Previous to the upgrade my setup was PPPoE and I had my own firewall to be able to VPN into without a VZ router.
After the upgrade, they wanted me to go to DHCP, which is fine, because the Sophos UTM 9 firewall I have does DHCP over the WAN interface. However, I could not get access to the internet, I was able to get a WAN IP on my UTM firewall but not able to get out to the net.
I have confirmed the ONT it is still configured for Ethernet and not coax for the internet; however I am not able to get the same connectivity I was before the upgrade.
What am I missing, does the new ONT's require a VZ router in place?!
Thanks in advance!
DT
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