New to posting on this site, but I've used it numerous times, it's a great reference.
Background: A week or so ago, my ONT completely died and was replaced by a verizon technician. Since then, everything has seemed great in terms of connectivity and throughput, but I noticed something peculiar on my Xbox One, it was complaining of packet loss. I ran a little utility called UOTrace which basically runs a trace route and then measures packet loss against each of the hops, and to my surprise I was getting between 4-9% loss after only 100 packets to each hop. This test was done using a laptop connected directly to the FIOS Actiontec MI424WR router via ethernet.
I have another router, an ASUS RT-N56U that I use as my wireless access point, and decided to connect my laptop directly to that router and re-do the test. 0% packet loss. This made no sense, but I accepted it as a quick fix and proceeded to connect my other devices (xboxes) to the Asus.
Since then, I've downloaded a few games on my Xbox and they keep having issues, maps don't load, games freeze, and the latest game I installed directly complained of being corrupt. I contacted Microsoft support and they had me download their Offline System Update Diagnostic Tool to my laptop. It's a 1.7GB zip file, and each time I download it, the zip program complains that the file is corrupt.
What in the heck is going on?
Since then, I've contacted Verizon and they're shipping me a new router. I'm hoping that it will resolve the issue, but I'm not convinced that this isn't a problem with the ONT, or the coax, or something else along the line.
In the meantime, I've converted the Actiontec to a bridge and I'm using the ASUS as the router, thinking that the Actiontec may be introducing corruption due to bad memory when rewriting packets for NAT, or something along those lines, but my workaround attempt has not resolved the issue. I'm still seeing corruption (specifically for that one Microsoft file, so I'm downloading some other large test zip files to completely confirm).
Any troubleshooting tips beyond what I've done will be greatly appreciated.
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