I have had FIOS since it was first available in my neighborhood. My contract is running out and I want to upgrade to 75/35 from 35/35 but both the website and support say that speed is not available for me. I have discussed with support that maybe my ONT needs upgrading but they have ignored that.
Who can I contact at Verizon to get a modern ONT? Is there a mailing address that I can send a letter to?
Here is my ONT:
[att=1]
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Let me 'splain. [pause] No, there is too much. Let me sum up.
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