I'm about to place an order for Verizon FiOS service. It looks like they provide a modem/Wireless-N router for $79 and a modem/Wireless-G router for $139 (the default option). I can't explain the price mismatch.
The Wireless N option appears to be this model https://teleproducts.verizon.com/fileshare/plm/brochure/ATGIGEBHR_brochure.pdf
What I would like is for some of you who have more knowledge of Verizon's options to review the conversation I had below with a Verizon CSR and let me know if the $79 option is indeed the superior selection, it truly is what the CSR says it is.
Also, before I go running Cat6 Ethernet cable through my walls, I am intrigued about using MoCA to provide a gigabit ethernet jack in two other rooms (to which I would connect a small gigabit switch). Please let me know what equipment I can purchase to take advantage of this capability. I've not used MoCA before.
Thanks in advance for your help!
---[Verizon CSR Chat Session]---
A Verizon Service Representative will be with you shortly. Thank you.
Agent Aaric has joined. (15:13:25)
Aaric : Chat ID for this session is 04071385916. (15:13:25)
Aaric(15:13:30): Hello. Thank you for choosing Verizon and visiting our Verizon chat service. I am happy to help you set up your new service and save with a Verizon bundle.
For quality and security purposes, your session is recorded and may be monitored or reviewed. Please do not provide sensitive information such as social security, bank account or credit card numbers to the chat agent. May we view your account information, including the services you subscribe to, to assist you during this chat with respect to available Verizon products and services? You may deny us permission, which will have no effect on your current services. Under federal law, it is your right and our duty to protect your account information. May I have permission to review your account?
You(15:13:58): I have a question about new Fios service where I have 50Mbps internet along with two cable cards.
You(15:14:57): The question concerns the modem involved with the installation. I already have a high quality wireless router.
You(15:15:13): And I don't want to pay any monthly fee to rent a modem.
Aaric(15:15:18): Hello! Thank you for showing interest in Verizon services.
You(15:15:26): Are there FIOS compatbile modems I can purchase?
Aaric(15:16:07): With this new order of FiOS internet, you will get a combined modem/wireless router of $139.99 for free. So, you do not have to pay anything for the router. Moreover, there is no monthly rental for the router.
Aaric(15:16:32): If you wish, you can connect your own router as well. That is fine. For Verizon router, there are no extra charges as you are getting it for free.
You(15:16:44): So, if I deselect the option of Wireless router, what will Verizon provide?
Aaric(15:17:34): You will not be able to deselect the option of router. If you do not wish to have the router,. you can return it and rest all the promotions will remain the same.
Aaric(15:17:45): You are also getting $100 Visa reward card with this double bundle.
You(15:17:50): Deselect the option of "wireless router"
You(15:19:16): Under the header of "Get FiOS Internet Equipment (required) there are two options: Wireless Router at $139.99 and FIOS Wireless Internet Router $79.99
Aaric(15:19:39): You can select the router of $139.99 and it will be waived off.
You(15:19:39): It permits me to set both to zero quantity.
Aaric(15:19:55): Please check if you are able to proceed after selecting both as "0".
You(15:20:06): I am
You(15:20:42): Which leads me to believe there are various models of equipment which I may already have, or could purchase.
Aaric(15:20:57): Yes. That is fine. You can connect your own router as well.
You(15:21:05): That's why I'm chatting, to understand the options.
Aaric(15:21:10): Please update me once you proceed to the Review order page after deslecting the router.
You(15:21:28): ok
You(15:21:54): I'm there
Aaric(15:22:34): Once we proceed with the order process, you will be able to select an installation date for your 'services.
Aaric(15:22:39): You do not have to pay these charges right now.
Aaric(15:22:45): You will be billed for the same.
Aaric(15:23:00): Please click on "Start checkout" button on the "Review Your Order" page.
Aaric(15:23:05): Please let me know once you are on the Billing page.
You(15:23:24): So what I want to understand is what options I have for purchasing equipment, so I can buy the highest quality modem to provide a "gateway" to my wireless router.
You(15:24:27): What I don't understand is the difference between "wireless router" and "fils wireless internet router" (i don't get it). And I know equipment.
Aaric(15:24:42): We provide a unit which is combined modem/wireless router We do not provide separate modem.
You(15:24:59): So what's the difference between the options I just mentioned?
You(15:25:09): one at $139, one at 79
Aaric(15:25:14): So, if you do not have your own modem, you can select our combined modem/wirelss router. It would be the best compatible equipment.
Aaric(15:25:20): $139.99 would be the one.
You(15:25:41): And the $79 option is what?
Aaric(15:28:42): It is upgraded N Router which has better signal strength. It will be a dual band router.
Aaric(15:28:57): IF you select $139.99 modem/wireless router, the $139.99 charge would be waived off.
Aaric(15:29:02): It is G Router.
You(15:29:23): So, which is the N, which is the G?
Aaric(15:30:13): G Router is the one for $139.99 (fee waived) and N Router is for $79.99 one time charge.
You(15:31:00): I intend to disable the DHCP server and wireless access point feature in whichever one I obtain, so my interest is identifying the newer unit with presumably a faster chipset. Do you know whether either unit has gigabit ethernet lan ports?
Aaric(15:32:20): N Router will have Gigabit Lan port. So, I would recommend you to select N Router of $79.99 which would meet your requirement.
You(15:32:41): Actually, I just selected both and went to the summary screen and it said "Fee waived" for both
You(15:33:08): I selected them individually, one at a time, and went to order summary
Aaric(15:33:38): That's great. I would recommend you to select N Router as it is also for free of cost.
Aaric(15:33:48): $79.99 is waived off as per online order promotion.
You(15:34:39): Do you have any information about the model? It just seems odd to describe them as they are. And to have the technically better option priced less.
Aaric(15:35:59): Actually price for N Router was more; however, we now offer it for promotional price of $79.99 so that everyone can upgrade to better router at affordable price and for new orders the one time charge is waived off.
Aaric(15:36:20): You will also get manual along with the order to check the specifications of the router.
Aaric(15:36:55): There is no monthly charge for the router. You will get professional installation done for your primary computer and that would give you a better idea.
You(15:37:05): ok, I suppose that answers my questions. It would be nice to know the models of each. So I can look at their specs.
Aaric(15:38:45): Latest Generation of Verizon FiOS Broadband Home Router offers superior routing and improved home networking. Enhanced features include built-in Gigabit Ethernet and 802.11n wireless capabilities.
You(15:39:05): Thanks for your time
Aaric(15:39:10): It will have lifetime warranty as you are getting it from Verizon for free.
Aaric(15:39:55): I would be glad to help you with the checkout process and ensure that the order is placed successfully. I hope you don't mind in keeping this chat window open.
You(15:40:26): I'm not going to checkout today. I'm going to converse with some folks on Broadband reports first.
Aaric(15:41:17): Can I suggest you something here/
You(15:41:25): Sure
Aaric(15:43:05): As per your order information, I can see that you are eligible for a $100 Visa reward card and a free combined modem/wireless router which is an extremely time sensitive offer. You may not be eligible for this offer later. You can proceed and select a future installation date to secure the promotions.
Aaric(15:43:41): As I mentioned earlier, you do not have to pay these charges right now. So, you can secure the promotions by placing the order and you can anytime make changes in your order.
You(15:44:14): I'm more concerned with making the right choice in terms of quality of equipment. If Verizon had been more descriptive in its naming of the options, I probably would have checked out just now.
Aaric(15:44:24): If you wish, you can also postpone your installation date after placing the order if you wish to have more information on our service.s
Aaric(15:44:49): I have a website where you can check details of N Router.
Aaric(15:44:54): Would you like to check that out?
You(15:44:58): sure
Aaric(15:46:24): https://teleproducts.verizon.com/fios/index.cfm/eh/DisplayProducts
Please click on the above given link and N Router is first in the list of equipment.
Aaric(15:46:34): Please be connected to chat as well, so that, I can assist you further.
You(15:47:15): So why would Verizon make a G router the default, selected opton?
You(15:47:20): (option)
Aaric(15:48:40): G Router is compatible router with 50/10 Mpbs plan which you have selected and that is the reason it is pre selected. N Router is generally required for plans above 50 Mbps of speed. As per your requirement, you wish to have Lan ports which will be available in N Router and that is the reason we have selected N Router.
You(15:49:22): In terms of MoCA support, how can I use this to obtain an Ethernet port in another room at 1Gbps speed?
Aaric(15:50:58): I do understand your concern and we have our technical department which can help you with exact details. You can place the order to secure the promotions. Later you can contact technical support and get additional information. If you wish to reconsider your decision regarding this order, you can do that before installation date.
You(15:51:29): ok, I will research the MoCa options
You(15:51:36): Thank you
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